Privacy Policy

Privacy Policy for Noolkala

Effective Date: 30.01.2025

Last Updated: 30.01.2025

At Noolkala, protecting your personal data and respecting your privacy are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are based in Scotland, and our website address is www.noolkala.com If you have any questions about this policy or our data practices, please contact us by email at ceo.noolkala@gmail.com or write to us at 53 Ravenswood Avenue , Edinburgh Scotland . 

When you interact with our website or services, we may collect your name, email address, phone number, billing and delivery addresses, payment details, and purchase history. We may also collect technical information, such as your IP address and browsing behavior, using cookies and similar tools.

We collect your data when you provide it directly (e.g., creating an account, placing an order, contacting us) or automatically through your interaction with our website. In some cases, we receive data from trusted third parties, such as payment processors or analytics providers.

Your data is used to process orders, deliver products, handle payments, and communicate with you about your account. We may also use it to improve our services and send marketing communications, but only if you’ve provided consent. Additionally, we process your data to comply with legal obligations or protect our business from fraud and misuse.

We rely on several legal bases for processing your personal data, including contractual necessity, legitimate interests, consent, and legal obligations.

We share your data only with trusted third parties, such as payment processors, delivery companies, and marketing platforms. These third parties are bound by contracts that require them to handle your data securely and in compliance with GDPR. In some cases, we may share your data with legal authorities if required by law.

Your personal data is retained only as long as necessary to fulfill its intended purposes, including meeting legal, accounting, or reporting requirements. When it is no longer needed, your data will be securely deleted.

You have the right to access, correct, or delete your personal data, as well as the right to restrict or object to its processing. You can also request the transfer of your data to another service. To exercise these rights, contact us at ceo.noolkala@gmail.com

Our website uses cookies to enhance your browsing experience. For more details, please review our separate Cookie Policy.

We implement security measures to protect your data, including encryption, firewalls, and strict access controls. While we strive to keep your data secure, no system can guarantee absolute protection.

If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved under UK GDPR.

If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Please check this page periodically for updates.

For any questions or concerns, feel free to contact us at ceo.noolkala@gmail.com.

Cookie Policy of Noolkala

Effective Date: 30.01.2025

Last Updated: 30.01.2025

At Noolkala, we use cookies to enhance your browsing experience, provide essential website functionality, analyze site traffic, and deliver personalized advertisements. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

Cookies are small text files stored on your device, such as a computer, smartphone, or tablet, when you visit our website. These cookies allow the website to recognize your device and store information about your preferences or past interactions to improve functionality and user experience.

We use cookies for essential website operations, such as ensuring that you can use our shopping cart, process secure payments, and log into your account. Some cookies are used to measure how visitors interact with the website by collecting anonymous data on page views, traffic sources, and user behavior, which helps us improve the site’s performance. Others remember your preferences, such as language or region, to provide a more personalized experience. Finally, some cookies track browsing activity to display relevant advertisements and measure the performance of ad campaigns.

Some of the cookies on our website are provided by third-party services, such as Google Analytics and Facebook Pixel, which help us better understand site performance and deliver targeted advertisements. These third parties may have their own privacy and cookie policies, which we recommend reviewing.

You have control over how cookies are used on our website. When you first visit our site, you will be asked to provide explicit consent for non-essential cookies. You can manage your cookie preferences at any time by accessing the “Manage Cookies” link on our website or adjusting your browser settings. Disabling certain cookies may affect your ability to use some features of the website, such as the shopping cart or account login.

To help you manage cookies through your browser, you can follow the instructions provided by browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. You can also opt out of interest-based advertising through platforms such as Your Online Choices or the Network Advertising Initiative.

If you have already given consent for cookies but wish to withdraw it, you can do so by revisiting the “Manage Cookies” section on our website and updating your preferences. We will only use cookies in compliance with your preferences and never without your consent, except for those that are strictly necessary for the operation of our website.

Cookie Consent Mechanism

To comply with GDPR and PECR, our website includes a cookie consent banner that ensures visitors are fully informed about the use of cookies and provides them with control over their preferences.

The cookie consent banner informs users that we use cookies to enhance their experience, analyze site traffic, and deliver personalized advertisements. Users are given the option to accept or reject all cookies or to customize their preferences. Only essential cookies, which are required for the website to function, are enabled by default.

Users can choose which types of cookies they wish to enable by selecting categories such as essential, performance and analytics, functionality, or advertising cookies. The preferences are stored securely and can be updated at any time by clicking on the “Manage Cookies” link, which remains visible on the website.

The consent banner also provides a link to the Cookie Policy for more detailed information about how cookies are used and how personal data is processed.

To implement this mechanism, we use a cookie consent management tool that ensures no non-essential cookies are placed on the user’s device until they have provided explicit consent. This tool also records and stores proof of consent as required by GDPR.

We will review our cookie consent mechanism regularly to ensure compliance with changes in laws or regulations and to reflect updates in our use of cookies.

Return and Refund Policy of Noolkala

Effective Date: 30.01.2025

At Noolkala, we are committed to providing a positive shopping experience. This Return and Refund Policy explains your rights and options for returning items, requesting refunds, and related matters in line with Scottish and UK consumer protection laws.

Your Right to Cancel

Customers have the legal right to cancel their orders for most goods. This right applies during the cooling-off period, which begins when the order is received and ends fourteen days later. During this time, you are free to change your mind without providing a reason.

To cancel your order, you must inform us in writing within the cancellation period. You can contact us through email or by writing to our address. Please include your order details, contact information, and the items you wish to return. Once you have informed us of your decision, you must return the goods to us within fourteen days.

The cost of returning goods is the responsibility of the customer unless the items are faulty or not as described.

Items Eligible for Return

Most items can be returned if they are in their original condition, unused, and include all packaging and labels. We will not accept returns for items that show signs of use, damage, or tampering.

Exclusions from Returns

Certain products cannot be returned or canceled. These include perishable goods such as food or flowers, personalized or custom-made items, and sealed goods like cosmetics where the seal has been broken. Digital content that has been downloaded or streamed is also excluded.

If you are unsure whether your purchase qualifies for a return, please contact us for guidance.

Faulty or Incorrect Items

If an item is faulty, damaged, or not as described, you are entitled to a replacement, repair, or refund. You should notify us of any issues as soon as possible. Faulty items may be eligible for repair or replacement even after the initial thirty days of receipt, in line with your statutory rights.

To report a faulty or incorrect item, please contact us with details of your order and the issue, along with photos if available. We will cover the cost of returning items that are faulty or sent in error.

Refunds

Once your returned items have been received and inspected, we will issue a refund. Refunds will be processed back to your original payment method. If the order was canceled before dispatch, the refund will be processed within fourteen days of the cancellation request.

Delivery charges for the standard shipping option will be refunded, but any additional charges for expedited or special delivery services will not be refunded.

How to Return Items

To return an item, you should first contact us to initiate the return process. Items must be packaged securely to avoid damage during transit. You should include your order details and a brief note explaining the reason for the return.

Using a tracked shipping method is strongly recommended to ensure the safe return of the goods. Retain proof of postage until the refund has been processed.

Contact Us

For questions or assistance regarding returns, refunds, or this policy, please contact us through the following channels:

• Email: ceo.noolkala@gmail.com

• Address: 53 Ravenswood Avenue , Edinburgh Scotland 

Standard Website Policy of Noolkala

Effective Date: 30.01.2015

Welcome to Noolkala. By accessing or using our website, you agree to comply with the terms and conditions outlined in this policy. This document governs your use of our website, including any content, features, and services provided through it. Please read this policy carefully, as it outlines your rights, responsibilities, and the rules that apply when interacting with our website.

Website Use and Acceptance

By using the Noolkala website, you acknowledge that you have read, understood, and agreed to be bound by this policy, along with our Privacy Policy, Cookie Policy, and any other applicable terms. If you do not agree with these terms, you should refrain from using the website. The website is intended for lawful use only, and you must not engage in any activities that violate applicable laws, regulations, or the rights of others.

Intellectual Property Rights

All content on this website, including text, images, graphics, logos, videos, designs, and software, is the intellectual property of Noolkala or its licensors and is protected by copyright, trademark, and other intellectual property laws under the Copyright, Designs and Patents Act 1988 and international treaties. You may view, download, and print content for personal, non-commercial use only. Any reproduction, distribution, modification, or public display of website content without prior written permission from Noolkala is strictly prohibited.

Privacy and Data Protection

At Noolkala, we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect, process, and store personal information as outlined in our Privacy Policy, which explains how we handle your data, your rights, and how you can exercise them. By using our website, you consent to the collection and processing of your personal information as described in our Privacy Policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. By using our website, you consent to the use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings or the cookie consent mechanism provided on our website.

User Conduct

When using the Noolkala website, you agree to act responsibly and respectfully. You must not engage in activities that could harm, disrupt, or interfere with the security, functionality, or integrity of the website. This includes attempting to gain unauthorized access to systems, spreading malware, or engaging in any form of fraudulent or unlawful behavior.

Links to Third-Party Websites

Our website may contain links to external websites that are not owned or controlled by Noolkala. We are not responsible for the content, privacy practices, or terms of use of these third-party websites. The inclusion of such links does not imply endorsement or association with the linked sites. You access these websites at your own risk.

Limitation of Liability

Noolkala strives to ensure the accuracy and reliability of the information provided on our website. However, we do not guarantee that the website will be error-free, secure, or continuously available. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, our website, including any loss of data, revenue, or profits.

Modifications to the Policy

Noolkala reserves the right to update or modify this website policy at any time without prior notice. Any changes will take effect immediately upon being posted on the website. Your continued use of the website after changes are made constitutes acceptance of the revised policy. We encourage you to review this policy regularly to stay informed about any updates.

Governing Law and Jurisdiction

This policy is governed by the laws of Scotland and the United Kingdom. Any disputes arising from the use of the Noolkala website will be subject to the exclusive jurisdiction of the Scottish courts.

Contact Information

If you have any questions, concerns, or requests regarding this policy or your use of the Noolkala website, please contact us at:

• Email: ceo.noolkala@gmail.com

• Address: 53 Ravenswood Avenue , Edinburgh Scotland 

• Phone: 07818661123